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These terms do not supersede statutory rights under the sale of goods acts but are designed to clarify the principles and procedures by which we operate. every care has been taken to ensure that the descriptions and specifications are correct on this website. however, while the colours displayed are a close representation, slight variations in the actual goods may occur.
Currency
All prices shown in this website are quoted in pounds sterling and are inclusive of vat (credit cards sales will be charged in your local billing currency by your credit card provider). data entry errors or other technical problems may result in inaccurate prices being shown. In such cases it is not required to honour this price. if you see any price you believe to be incorrect, please contact us so we can verify it for you.
Shipping / Carriage
We aim to deliver within 2-3 days of receipt of your order. unfortunately we cannot guarantee that every item is in stock permanently, although we do try our best. If an item is out of stock we will advise you of an anticipated delivery date.
Damage and loss in transit
occasionally, unfortunately, things do get lost or damaged in transit. if this happens with your shipment, please advise us and we will supply replacement goods as quickly as we can. however, since we never knowingly ship damaged goods we need your help to try to recover our costs from the carrier wherever possible.
If you do receive damaged goods, please retain all relevant documentation so that an insurance claim can be made against the carriers insurers. if you receive a battered parcel, note the fact on the delivery note, even before you open the package to examine the contents. If you are unable to open the damaged package in the presence of the carrier, make sure that you sign for it as "damaged package; goods not yet inspected" or similar to warn the carrier that a claim may be forthcoming.
Whatever the circumstances, please contact us by email or telephone with as much detail of the damage or loss as you can provide, as soon after delivery as possible, so that we can arrange replacement goods and start following up the carriers.
Please do not return damaged goods, unless and until requested to do so as this may incur additional costs unnecessarily.
Returns and refunds
All our products are designed and hand made with great care and we hope you will be pleased with them. However, if for any reason you are not you may send them back in the original packaging with in 14 days, for an exchange ONLY.
Unfortunately we cannot exchange used or damaged goods (statutory rights not affected).
Confidentiality
We undertake to exercise all reasonable precautions to keep information supplied to us by customers strictly confidential. We do not supply our mailing information to third parties but do use it to advise our clients of goods and services we feel may be of interest to them, unless expressly instructed otherwise in writing.
Information supplied to us may be stored on a computer system for our convenience, but will not be supplied to any outside agency. We prefer you to use the secure transaction services to make credit card transactions since this service is completely independent o our organisation and your credit card details are not divulged to us at any time.
Copyright
Copyright in the design, text, graphics and photographs contained in the website is held by Rana Salam, trading as Rana Salam Design.
Place of business
Rana Salam Design operates from Sodeco, Achrafieh Street, Rizk Bldg. 8th Floor
Telephone: +961 1 217244 |
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